Sales role Sales is responsible for interacting
Feb 19, 2024 5:10:05 GMT 1
Post by account_disabled on Feb 19, 2024 5:10:05 GMT 1
upselling, and cross-selling . with pre-contract customers and acquiring new contracts . Sales operations can be divided into inside sales and field sales . Many companies have a division of labor between inside sales and field sales , with different staff in charge . Inside sales primarily nurture leads acquired by the marketing department online , and in some cases even close the lead . Field sales, on the other hand , conduct face-to-face business negotiations with hot leads nurtured by inside sales to obtain contracts .
Because there are individual differences in so-called sales ability , it does not mean that everyone will achieve the same results just because they engage in similar sales latestdatabase.com activities . The role of customer success Customer Success is responsible for building relationships with customers after a sales deal is concluded . We help our customers achieve successful experiences such as improved productivity and increased sales through the use of our products and services . We proactively resolve issues and requests that customers may have with purchased products and services , increase satisfaction , reduce churn rates , and contribute to profits through upselling and cross-selling . .
In the case of customer success , you are communicating with existing customers who have already signed a contract , so communication is not as difficult as developing new customers. For this reason, it is said that compared to the sales department , there are fewer differences in the results of each person in charge . Some companies may step in to set expectations before a contract is signed, explaining what can and cannot be done with a product or